Cancellation policy

Purchase Options & Cancellation Policy

Last updated: June 23, 2025

We offer select products as subscriptions or pre-orders. Here's how to manage, change, or cancel these orders, plus what to expect regarding refunds.

Subscriptions

We currently offer subscriptions for:

  • Beef Sticks

  • Beef Tallow

  • Frozen Beef Boxes

How It Works:

  • Choose your delivery frequency (every 2, 4, or 6 weeks, or monthly).

  • No minimum commitment unless stated on the product page.

  • You can skip, pause, or cancel anytime via your account on ColoradoCraftBeef.com.

  • You’ll receive an email reminder 3 days before each renewal charge.

Billing & Shipping:

  • Your card is charged automatically unless prepaid.

  • If you cancel before your next renewal, you won’t be charged again.

  • Once a renewal is packed for shipping, it's treated as a regular order.

  • Note: Frozen items cannot be returned.

Pre-Orders

We occasionally offer limited-run or seasonal boxes (like Thanksgiving and Christmas Feasts) for pre-order.

How It Works:

  • Full payment is taken at checkout (up to 1 month in advance).

  • The product page will list the target fulfillment date.

  • A shipping confirmation email (with tracking) is sent when your order ships.

Cancellations:

  • Before fulfillment: You may cancel for a full refund.

  • After fulfillment: You cannot cancel. Contact us for refund/replacement options if your order was damaged or delayed.

Try Before You Buy

We do not currently offer “Try Before You Buy.”
If that changes, this section will be updated.

Refund Timing & Method

  • We process approved refunds within 2–3 business days.

  • Your bank/card issuer may take an extra 3–5 business days to post it.

  • All refunds go to the original payment method.

Frozen & Perishable Item Returns

  • Frozen items cannot be returned.

  • If your shipment arrives thawed, damaged, or compromised, email info@coloradocraftbeef.com within 24 hours and include photos.

  • We evaluate these issues on a case-by-case basis.

Need Help?

Policy Updates

We may revise this policy. Continued use of subscriptions or pre-orders means you accept the updated terms.
Last update: June 23, 2025